Return & Exchange Policy

Last Updated: September 24, 2026

Welcome to Chrome Hearts Hoodie. This Return & Exchange Policy explains the conditions for returning or exchanging products purchased through our online store in Germany.

By placing an order through https://chromehearthoodie.de/ you agree to the terms described below.

Return Period

We accept eligible return requests within the applicable return period after your order has been delivered.

To request a return, please contact us as soon as possible with your order details.

Customers in Germany may also have statutory consumer rights that apply to online purchases. These rights are not affected by this Return & Exchange Policy.

Return Conditions

To be eligible for a return, products should generally:

  • Be unused and in their original condition
  • Be returned with original tags where applicable
  • Include original packaging where reasonably possible
  • Not show signs of damage, washing or improper use
  • Be accompanied by the relevant order information

Products that do not meet the applicable return conditions may not be accepted for return where permitted by law.

Exchanges

If you would like to exchange a product for another size or eligible product, please contact us with your order details.

Exchange availability depends on product stock and availability.

If the requested replacement is unavailable, we may provide an alternative solution according to the circumstances of the order and applicable law.

Damaged or Incorrect Products

If you receive a damaged, defective or incorrect product, please contact us as soon as possible.

We may ask you to provide photographs or other information so we can review the issue.

Where appropriate, we will arrange a suitable solution in accordance with applicable consumer rights and our policies.

Non-Returnable Products

Certain products may not be eligible for return where permitted by applicable law.

This may include products that have been personalised, altered or used in a way that makes them unsuitable for resale.

Any legally required exceptions will continue to apply.

Return Shipping

Return shipping arrangements may depend on the reason for the return and the applicable legal requirements.

If the return is due to receiving an incorrect, damaged or defective product, we will review the situation and provide appropriate instructions.

For other returns, return shipping costs may be the responsibility of the customer where permitted by applicable law.

Refunds

Once an eligible return has been received and reviewed, we will process any applicable refund according to our refund procedures.

Refund processing times may vary depending on the payment method and payment provider.

Refunds will normally be made using the original payment method where possible.

Cancellation Rights

Customers in Germany may have a statutory right to cancel certain online purchases within the applicable legal period.

Any statutory cancellation rights are subject to applicable German consumer protection laws and any legal exceptions.

Please contact us if you wish to exercise a cancellation right or need information about the applicable process.

How to Request a Return

To request a return or exchange, please contact us with:

  • Your order number
  • Name used for the order
  • Product name
  • Reason for the return or exchange
  • Relevant photographs if the product is damaged or incorrect

We will provide further instructions after reviewing your request.

Changes to This Policy

We may update this Return & Exchange Policy from time to time to reflect changes to our products, services or legal requirements.

Any updated version will be published on this page and the Last Updated date may be changed.

Contact Us

If you have questions about returns, exchanges or refunds, please contact us through the contact information available on our website.

Website: Chrome Hearts Hoodie
Country: Germany
Website URL: https://chromehearthoodie.de/

Thank you for shopping with Chrome Hearts Hoodie.